Frequently Asked Questions
Everything you need to know about your Juilliard Store shopping experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental U.S. Expedited and international shipping options are also available at checkout.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed merchandise with original tags within 30 days of purchase. Please visit our Returns Portal to start your request.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at the final stage of checkout.
How do I determine my correct size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific garment measurements provided.